If you dispute an amount withdrawn from your account, you may file a dispute with Nykredit, and we will assist you in recovering the amount.
Before you file a dispute
If you have ordered and paid for a product that you have not yet received or which is not in accordance with your order, you should try to sort out the matter with the vendor before you file a dispute. Remember to keep all correspondence.
If you have selected 6, 7 and 8, we recommend that you block your card. You can block your card at MitNykredit.dk. When logged in, choose “Daglig Økonomi” and then “Kort”.
Card transaction(s) not made by you: State the date and the amount of each transaction.
If we can proceed with your dispute, we will send you an email with a solemn declaration for you to complete. In some cases, we may have additional questions, or we will need documentation in support of your case. If we are unable to proceed with your dispute, you will receive a written explanation.
Data to Nykredit are sent in encrypted form.